Last updated: 9 September 2026
These terms and conditions govern your use of the Property Certs Solutions website and any certification, inspection or compliance services you book with us. By requesting a quote, making a booking, or otherwise using our services, you agree to these terms.
Property Certs is a trading name of Property Cert Solutions Ltd, a company registered in England and Wales under company number 17465793. Our registered office is 773 Uxbridge Road, Hayes, Middlesex, England, UB4 8HY
We provide EPCs, gas safety certificates, EICRs, fire risk assessments, emergency lighting testing, floor plans and photography, and related property compliance services, carried out by a nationwide network of accredited assessors and qualified engineers acting on our behalf.
Instant quotes generated on this site are estimates based on the information you provide. Final pricing is confirmed before your appointment is booked and may be adjusted to reflect the property’s actual size, condition or access requirements.
A booking is only confirmed once payment has been taken or an appointment has been scheduled by our team.
Payment can be made securely online or by phone. Full payment is generally required before or at the time of the appointment, unless otherwise agreed in writing for account or bulk-order customers.
Cancellations made within 48 hours of the scheduled appointment are subject to a cancellation charge of 50% of the booking price, subject to your statutory cancellation rights.
If access to the property is not available at the scheduled appointment time, additional charges may apply where these have been clearly communicated and agreed in advance.
To cancel or reschedule an appointment, please contact us as soon as possible.
If you are booking as a consumer, you generally have the right to cancel within 14 days of entering into the service contract.
If you expressly request that services begin within this 14-day period and then cancel before the service is fully completed, you may be required to pay a proportionate amount for services already provided.
Where you have expressly requested early performance and acknowledged that your cancellation right will be lost once the service is fully performed, that right will generally end on full completion.
To exercise your cancellation right, please contact us using the details provided on our website. Nothing in these terms affects your statutory rights.
Certificate turnaround times quoted on this site are estimates and not guaranteed delivery dates. Certificates are prepared based on what is visible and accessible to the assessor or engineer at the time of the visit, and are lodged on the relevant national register where applicable.
Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, or for fraud. Subject to that, our liability for any loss arising from our services is limited to the value of the service booked.
If you’re unhappy with any aspect of our service, please contact our support team in the first instance so we can put things right. Details are on our Contact page.
Property Cert Solutions Ltd, registered in England and Wales under company number 17465793.
Registered Office: 773 Uxbridge Road, Hayes, England, UB4 8HY.
© 2026 Property Cert Solutions Ltd. All rights reserved.
